Frequently Asked Questions
Find answers to common questions about our car service. Can't find what you're looking for? Contact us directly.
How do I book a ride?
You can book online through our website 24/7, call us at (888) 420-0177, or email info@carservicemanhattan.net. Online bookings receive instant confirmation.
What is your cancellation policy?
We offer free cancellation up to 24 hours before your scheduled pickup. Cancellations within 24 hours may be subject to a cancellation fee. For airport pickups, we monitor flight status and adjust pickup times accordingly at no extra charge.
Do you track flights for airport pickups?
Yes, we monitor all flights in real-time. If your flight is delayed or arrives early, we automatically adjust your pickup time. There is no additional charge for flight delays.
What airports do you serve?
We provide service to all NYC area airports including JFK International, LaGuardia, Newark Liberty, Westchester County (HPN), and Teterboro (TEB) for private aviation.
Are gratuity and tolls included in the rates?
Yes, our rates are all-inclusive. Gratuity, tolls, parking, and all applicable fees are included in the quoted price. There are no hidden charges.
How early should I book?
We recommend booking at least 24 hours in advance to guarantee vehicle availability. However, we often accommodate same-day and last-minute requests based on availability.
Do you provide meet-and-greet service at airports?
Yes, for all airport pickups, your chauffeur will meet you in the arrivals area holding a sign with your name. They will assist with your luggage and escort you to the vehicle.
What forms of payment do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), corporate accounts, and cash. Payment can be made online during booking or directly to the chauffeur.
Can I request a specific vehicle?
Yes, you can select your preferred vehicle type during booking. We offer sedans (Mercedes E-Class, S-Class), SUVs (Cadillac Escalade), and executive vans (Mercedes Sprinter).
Do you provide child car seats?
Yes, we can provide child car seats and booster seats upon request. Please mention this requirement when making your reservation so we can ensure proper equipment is available.
What is your service area?
We provide service throughout Manhattan, all NYC boroughs (Brooklyn, Queens, Bronx, Staten Island), Long Island, Westchester, Northern New Jersey, and Connecticut. Long-distance trips to destinations like the Hamptons, Boston, and Philadelphia are also available.
How do I modify or cancel my reservation?
You can modify or cancel your reservation by calling us at (888) 420-0177 or emailing info@carservicemanhattan.net. For online bookings, you will also receive a confirmation email with modification instructions.
Still Have Questions?
Our team is available 24/7 to assist you with any questions or special requests.